Privacy Policy

PRIVACY POLICY 
Effective Date: October 26, 2023 Last Updated: October 26, 2023
1. INTRODUCTION
Welcome to Facility Management ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@facility-management.dataduck.in.
When you use our mobile application (the "App") and more generally, use any of our services (the "Services", which include the App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the most clear way possible what information we collect, how we use it, and what rights you have in relation to it.
2. INFORMATION WE COLLECT
A. Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and Services, when you participate in activities on the App (such as by posting maintenance requests or reporting issues) or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the App, the choices you make, and the products and features you use. The personal information we collect may include the following:
•Identity Data: First name, last name, username or similar identifier, and job title/designation.
•Contact Data: Billing address, delivery address, email address, and telephone numbers.
•Profile Data: Your username and password, profile picture, facility assignments, maintenance history, preferences, feedback, and survey responses.
•Financial Data: If applicable, payment card details and bank account information for service subscriptions.
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our App, and other technical information.
•Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our App and which we record in log files.
•Device Data: Information about your computer, phone, tablet, or other device you use to access the App.
•Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the App. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address).
3. HOW WE USE YOUR INFORMATION
We use personal information collected via our App for a variety of business purposes described below:
•To facilitate account creation and logon process: We use the information you allowed us to collect to facilitate account creation and logon process for the performance of the contract.
•To manage user accounts: We may use your information for the purposes of managing our account and keeping it in working order.
•To provide Services to the User: We use your information to process maintenance requests, track assets, generate reports, and facilitate communication between facility managers and technicians.
•To respond to user inquiries/offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
•To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
•To protect our Services: We may use your information as part of our efforts to keep our App safe and secure (for example, for fraud monitoring and prevention).
4. LEGAL BASIS FOR PROCESSING (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
•Performance of a Contract: Where we need the data to perform the contract we have entered into with you.
•Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•Legal Obligation: Where we need to comply with a legal or regulatory obligation.
•Consent: Where you have given us your specific consent to process your personal data.
5. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
•Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts).
•Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
•Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice.
6. DATA RETENTION
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. DATA SECURITY
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
8. YOUR PRIVACY RIGHTS
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
9. CALIFORNIA PRIVACY RIGHTS (CCPA)
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.
10. CHILDREN'S PRIVACY
We do not knowingly solicit data from or market to children under 18 years of age. By using the App, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App.